Contact center

The IVR operating guide will help to increase your knowledge of the technology and services we offer providers on our interactive voice response system.

The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our interactive voice response system.

FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor…

FOIA (Freedom of Information Act) found in Title 5 of the United States Code, section 552, and enacted in 1966, provides that, upon request from any person, a federal agency or federal contractor…

To enhance efficiency and ensure the secure handling of appeal information, effective May 1, 2026, all providers will be required to use SPOT to check appeal status and access duplicate appeal…

Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.

Please take a moment to complete our customer service satisfaction survey when calling the Provider Contact Center.

This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.

This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.

Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.