Contact center
Customer Service Hours of Availability for U.S. Virgin Islands and Puerto Rico Providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Customer Service Hours of Availability for U.S. Virgin Islands and Puerto Rico Providers
With daylight saving time ending, the Provider Contact Center hours of operation will be modified for providers in the U.S. Virgin Islands and Puerto Rico.
Provider Contact Center Closures
The Provider Contact Center (PCC) is closed certain days for training. View the upcoming closure days and times.
Provider Contact Center Closures
The Provider Contact Center (PCC) is closed certain days for training. View the upcoming closure days and times.
Limited systems availability October 2-4
There will be Common Working File (CWF) "dark days" Friday, October 2, through Sunday, October 4, affecting the IVR.
Limited systems availability October 2-4
There will be Common Working File (CWF) "dark days" Friday, October 2, through Sunday, October 4, affecting the IVR.
Part B interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer providers on our interactive voice response system.
Part A interactive voice response (IVR) operating guide
The IVR operating guide will help to increase your knowledge of the technology and services we offer our providers on our interactive voice response system.
IVR Quick Reference Guide: Medicare Provider Part B
This document provides a quick reference for the First Coast Part B provider IVR features.
Update to the First Coast Interactive Voice Response (IVR) system
First Coast has implemented some updates to our IVR system.