Subscribe to eNews Contact us / IVR

Contact EDI

Need to reach out? Call our EDI help desk or email us for general EDI assistance. Available Monday-Friday 8 a.m.- 5 p.m. ET (excluding holiday closings and training dates).

Be Prepared

To help reduce waiting times and ensure your issue is resolved as quickly as possible, be sure to gather key information before calling EDI. Please have the following information available:

  • Submitter ID or Trading Partner ID
  • NPI and PTAN (if applicable)
  • Any error messages received
  • Date and time the issue occurred
  • A brief description of the issue
  • Any troubleshooting steps already completed
  • File name and submission/retrieval date for file status inquiries, front-end rejections, or remittance file requests: 

Self-Service Tools

Use self-service tools whenever possible to resolve common issues quickly without contacting the EDI Help Desk.

  • SPOT - Access claim status, eligibility, ERA retrieval, and other self-service features using the SPOT online portal. 
  • SPOT Password Reset - Reset or change your SPOT password through IDM. 

EDI & SPOT Help Desks

Different help desks are available for the different types of electronic billing questions. Carefully consider the type of assistance needed before dialing. Calls received to the incorrect help desk will be asked to call back using the correct telephone number. Read this article to help you decide which number to call.

Phone: Part A & Part B

Florida/U.S. Virgin Islands: 888-670-0940
Puerto Rico: 888-875-9779
TTY: 711
Fax: 904-361-0470

 

Address

First Coast Service Options
Attn: EDI
P.O. Box 3703
Mechanicsburg, PA 17055-1861

Email: MedicareEDI@FCSO.com

Priority mailing address

First Coast Service Options
Attn: EDI
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050-9419

 

Contact EDI for Assistance With:

  • Electronic billing and Electronic Remittance Advice (ERA) enrollment instructions
  • American National Standards Institute (ANSI) Accredited Standards Committee (ASC) X12N claim specifications
  • TA1 Interchange Acknowledgement (Part A/B)
  • X12N 999 Implementation Acknowledgement (Part A/B)
  • X12N 277CA Claims Acknowledgement (Part A/B)
  • Trading Partner login ID unlock and password resets
  • Status of electronic claim submissions
  • PC-ACE billing software support
  • Medicare Remit Easy Print (MREP) software support
  • PC-Print software support
  • Direct Data Entry (DDE) password resets (Part A only)

Additional EDI Information